Frequently Asked Questions
Top Questions
Why choose a rooftop tent over a ground tent?
Convenience: Quick setup and packing up.
Comfort: Elevated sleeping area away from rocks, mud, and insects.
Safety: Elevated position can offer added security from wildlife.
Versatility: Can be set up on uneven ground or where space for ground tents is limited.
What types of vehicles can accommodate rooftop tents?
Rooftop tents are designed to be mounted on various types of vehicles, including SUVs, trucks, and some cars with appropriate roof racks or mounting systems. The vehicle's roof should have a suitable load capacity as specified by the manufacturer.
How durable are rooftop tents?
Rooftop tents are built to withstand outdoor conditions. They are made from durable materials such as heavy-duty canvas or polyester, with robust frames made of aluminum or steel. Proper care and maintenance can significantly extend their lifespan.
What are the weight considerations for rooftop tents?
Rooftop tents vary in weight depending on size and construction materials. They typically range from 100 to 220 pounds (45 to 100 kg). It’s crucial to check your vehicle’s roof load capacity and ensure it can support the weight of both the tent and occupants.
How do I determine if my vehicle's roof rack can support a rooftop tent?
Dynamic Load Rating: Check the dynamic load rating of your roof rack system, which indicates the maximum weight it can carry while the vehicle is in motion.
Static Load Rating: Also, consider the static load rating, which is the maximum weight the roof rack can support when the vehicle is stationary (such as when camping).
What are the dimensions and size options for rooftop tents?
Rooftop tents come in various sizes to accommodate different numbers of occupants:
Dimensions: Common sizes range from around 48 inches (1.2 meters) wide for smaller tents to over 80 inches (2 meters) wide for larger models.
Capacity: They are typically designed for 2-3 people, though some larger models can accommodate up to 4 people.
Can rooftop tents be used with awnings or annexes?
Yes, many rooftop tents are compatible with awnings and annexes, which expand the living space and provide additional shelter. These accessories attach to the sides of the tent or vehicle and can include walls, floors, and even enclosed rooms.
Can rooftop tents be used in all seasons?
Yes, many rooftop tents are designed for use in various weather conditions, including rain and snow. Features like waterproofing, ventilation, and insulation options (in some models) make them suitable for different seasons. Adding accessories like awnings and tent heaters can enhance comfort in extreme conditions.
Care & Maintenance
How do you maintain a rooftop tent?
Cleaning: Regularly brush off dirt and debris. Spot clean with mild soap and water as needed.
Storage: Store the tent in a dry, cool place when not in use. Avoid prolonged exposure to sunlight to prevent UV damage.
Maintenance: Check all hardware and components regularly for
wear and tear. Lubricate zippers and hinges as recommended by the manufacturer.
How often should I inspect my rooftop tent for maintenance?
It's recommended to inspect
your rooftop tent before and after each camping trip. Additionally, a more thorough inspection should be done at least once a season, especially if the tent is used frequently or exposed to harsh conditions.
What should I check during routine maintenance inspections?
During inspections, check for signs of wear and tear such
as:
Fabric: Look for tears, abrasions, or mold/mildew growth.
Zippers: Ensure zippers are functioning smoothly and lubricate them if necessary.
Hardware: Check bolts, screws, and fasteners for tightness and signs of corrosion.
Seams and stitching: Inspect seams for any loose threads or signs of weakening.
How do I clean my rooftop tent?
Regular Cleaning: Brush off dirt and debris before packing up. Use a soft brush or cloth to wipe down surfaces.
Spot Cleaning: For stains, use a mild soap or detergent diluted in water. Avoid harsh chemicals that can damage the tent fabric.
Drying: Allow the tent to air dry completely before
storing it. Avoid folding or storing the tent while it's damp to prevent mold and mildew.
How should I store my rooftop tent when not in use?
Clean and Dry: Ensure the tent is thoroughly cleaned and dried before storage to prevent mold and mildew.
Ventilation: Store the tent in a dry, well-ventilated area to prevent moisture buildup.
Avoid Sun Exposure: Prolonged exposure to sunlight can damage fabrics and materials. Store the tent in a shaded area or use a storage cover.
Shipping & Order Details
Where do you ship to?
The contiguous U.S. for now. We'll be expanding soon so check back!
How long will my order take?
We typically start on an order same day we receive it. It takes bout 3-4 days to get out the door and then 5-7 days for standard delivery. See our Shipping Policy for additional details.
Do items ship free?
Yes, all items above $100 ship free to the contiguous US.
Does Friday Trails ship outside of the United States?
No, at this time we do not ship outside of the contiguous US. We will do our best to make arrangements for our Canada & Mexico neighbors – send us an email so we can work with you on finding the best option available.
Will Friday Trails ship to Alaska or Hawaii?
Typically we do not, however we will do our best to accommodate arrangements if possible. Send us an email and we can provide an accurate quote for applicable fees before you purchase.
When should I expect to receive my order?
We process orders same day and they ship from our warehouses between 2 to 4 business days. Shipping times vary based on shipping destination and warehouse locations.
Once orders ship, you will receive an email with tracking information.
For additional details, please visit our full Shipping Policy.
Has my order shipped yet?
Once your order leaves the warehouse, you will receive a shipping email with tracking information. If you believe it should have shipped, but did not receive an email, feel free to give us a call or email and we’ll gladly look into this for you.
I used my old address in the shipping details, can this be modified?
If you just placed your order and realize the error, give us a call ASAP and we’ll do our best to correct your details. If the item has already shipped, it is generally too late to re-route the items. Give us a call, and we’ll do everything we can to assist.
Installation
Are rooftop tents easy to install?
Installation typically requires a roof rack or mounting platform. Once the rack is in place, attaching the tent usually involves a straightforward process of securing it to the rack using bolts or clamps. Most manufacturers provide installation instructions and recommend professional installation for safety.
Can I install my new tent on my existing rack?
That will depend on what rack you have. If there are any questions, our team of experts are happy to help. Reach out and we'll work it out together.
Are there any specific safety considerations when using a rooftop tent?
Ladder Safety: Ensure the ladder is securely attached and stable when climbing in and out of the tent.
Weather Conditions: Be mindful of weather conditions, particularly high winds, and secure the tent and guy lines appropriately.
Weight Distribution: Distribute weight evenly inside the tent to maintain stability and prevent tipping.
Can rooftop tents be used in all seasons?
Yes, many rooftop tents are designed for use in various weather conditions, including rain and snow. Features like waterproofing, ventilation, and insulation options (in some models) make them suitable for different seasons. Adding accessories like awnings and tent heaters can enhance comfort in extreme conditions.
Any special recommendations for removing my rooftop tent?
When removing your tent always get another person to assist to prevent injury and damage to your vehicle. If you have to remove the tent by yourself, a hoist system is strongly recommended. We recommend you look into kayak hoist systems or similar products.
Returns
Does Friday Trails accept returns?
Yes, we accept returns as long as they meet the following criteria:
- Returns must be processed within the first 30 days after delivery
- Products must be unused and in the original packaging
- Products are pre-approved with photos of the item or packaging.
We’ll keep it simple and make it as easy on you as possible. Just send us an email to get it started.
Why are photos required before returns are made?
Although we work with some of the best carriers in the world, sometimes accidents happen. We want to make sure you are covered upon any damage during return shipping so you receive your refund as quickly as possible. If you have any concern, please give us a call and we will walk you through the process and make it as painless as possible.
Do I need to pay for shipping and/or restocking fees for my returns?
Although we offer free returns, customers are required to pay for shipping fees. To help offset the cost, we will cover all restocking fees.
How long do I have to return an item?
We accept returns up to 30 days after delivery. To avoid complication, email us right away to get the process started.
Where do I ship my returns?
Once approved, we will provide you with return details, including the shipping location. Products ship out from different warehouses throughout the country, therefore, this will vary from product to product.
How long will it take to receive my refund?
Once your order is received at the warehouse, we require 3-5 days for inspection and processing. Please allow an additional 5-7 business days for your bank to issue the funds to your account.
My product was damaged during delivery, what do I do now?
- If the packaging is clearly damaged upon delivery, refuse acceptance of the package by the carrier. Email us indicating the problem, and we will replace the item immediately.
- If the package was delivered and you notice the damage, do not open the box. Take photos of the damaged areas and send them to us so we can process your free return and replacement.
- If you notice damage or defects after opening the packaging, send us photos so we can file a claim on your behalf.
- We will get this resolved ASAP, however, it may require additional time if the item was accepted. Send us an email and we can walk you through the next steps. Our priority is to get you out on the trail enjoying the outdoors as soon as possible!